Refund Policy for Educational Services Network (PVT) LTD.

Effective Date: 15/08/2023

1. Refund Policy Overview

1.1.Transparency: This Refund Policy aims to provide you with clear and transparent guidelines regarding the conditions under which refunds are granted for services offered by Educational Services Network (PVT) LTD (“we,” “our,” or “us”). It is essential to read and understand this policy before making any purchases on our platform.

1.2. Scope: This policy applies to all services and products offered on our educational services website. Different types of services, such as courses, memberships, and subscriptions, may have distinct refund criteria, all of which are explicitly outlined below.

1.3. Digital Services: Please note that the majority of our services are digital and delivered electronically. This aspect is crucial to consider because digital services have unique refund considerations compared to physical goods.

1.4. User Agreement: By using our services, you agree to adhere to the terms of this Refund Policy. It is your responsibility to understand and comply with these terms when making a purchase. If you have any questions or concerns, please contact our customer support team before proceeding with a purchase.

2. Eligibility for Refunds

2.1. Digital Nature of Services: As mentioned earlier, our services are primarily digital and non-tangible. Therefore, refunds are subject to specific eligibility criteria outlined below.

2.2. Course Refunds: Refunds for our courses may be requested within 7 days from the date of purchase, provided that the course content has not been substantially accessed or downloaded.

2.3. Membership or Subscription Refunds: Refunds for memberships or subscription services may be requested within 7 days from the initial purchase date, provided that the services have not been substantially used or benefited from.

3. Non-Refundable Items and Services

3.1. Downloadable Content: Any downloadable content, such as e-books, documents, or media, is non-refundable once it has been downloaded or accessed.

3.2. Custom Services: Services that are customized or tailored to the user’s specific needs and requirements are non-refundable once the service has commenced.

4. How to Request a Refund

To request a refund, please follow these steps:

4.1. Contact Customer Support: Send an email to [email protected] with the subject line “Refund Request.”

4.2. Provide Details: Include your full name, email address associated with your account, the specific service or purchase you are requesting a refund for, and the reason for your request.

4.3. Refund Evaluation: We will review your request and determine its eligibility based on the criteria outlined in this policy.

5. Refund Processing

5.1. Refund Approval: If your refund request is approved, we will process the refund within 5-10 business days.

5.2. Refund Method: Refunds will be issued to the original payment method used for the purchase.

6. Dispute Resolution

6.1. Customer Support: We are committed to providing responsive customer support. If you have concerns or questions related to refunds, please contact us at [email protected] or [email protected]. We aim to acknowledge your communication promptly, typically within 0900H to 1700H IST.

6.2. Escalation Process: If you are not satisfied with the initial response to your refund request, you may request further escalation. Details on the escalation process will be provided upon request.

6.3. Alternative Dispute Resolution: We also offer alternative dispute resolution methods, such as mediation or arbitration, as a way to resolve disputes that cannot be resolved through regular customer support channels. Please contact us for more information on these options.

6.4. User-Focused Approach: We strive to resolve disputes amicably and in a user-focused manner, considering the individual circumstances of each case. Our goal is to find fair solutions that address your concerns while upholding our policies and standards.

6.5. Record Keeping: For transparency and compliance purposes, we maintain detailed records of all communications and resolutions related to refund requests and disputes.

7. Changes to the Refund Policy

We reserve the right to modify this refund policy at any time. Any changes will be effective immediately upon posting the updated policy on our website. It is your responsibility to review this policy periodically for any changes.

8. Contact Us

If you have questions or concerns about our refund policy, please contact us at [email protected].