Privacy Policy – Educational Services Network (PVT) LTD

Effective Date: 15/08/2023

1. Introduction

This Privacy Policy aims to provide you with clear and transparent guidelines regarding the conditions under which refunds are granted for services offered by Educational Services Network (PVT) LTD (“we,” “our,” or “us”). This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you use our website, products, services, or interact with us. We collect information that you voluntarily provide to us when you register for an account, enroll in a course, participate in a survey, or contact us for support. This information may include your name, email address, phone number, payment details, and other information that you choose to share with us. We use this information to provide you with the services that you request, to communicate with you, to improve our website and services, and to comply with legal obligations. We do not sell, rent, or share your information with third parties without your consent, except as required by law or as necessary to protect our rights and interests. We protect your information by using reasonable security measures, such as encryption, firewalls, and access controls. However, we cannot guarantee that your information will be completely safe from unauthorized access, disclosure, or loss. You are solely responsible for keeping your account password and login details confidential. You have the right to access, update, correct, or delete your information at any time by logging into your account or contacting us. You also have the right to opt out of receiving marketing emails from us by following the unsubscribe link in the email or changing your preferences in your account settings. We may update this privacy policy from time to time to reflect changes in our practices or applicable laws. We will notify you of any material changes by posting the updated policy on our website or by sending you an email. By accessing or using our website and services, you consent to the practices described in this Privacy Policy. Your continued use of our website or services after the update constitutes your acceptance of the revised policy. If you do not agree with these practices, please refrain from using our services.

2. Information We Collect

We may collect the following types of information:

• 2.1. Personal Information: Information that can be used to identify you, such as your name, email address, phone number, and billing information.
• 2.2. Non-Personal Information: Information that does not personally identify you, such as browser type, device information, and usage data.
• 2.3. Cookies and Tracking Technologies: We use cookies and similar tracking technologies to collect information about your interactions with our website and services. You can manage your cookie preferences through your browser settings.

3. How We Use Your Information

We may use your information for the following purposes:

• 3.1. Provide and Improve Services: To deliver our educational services and enhance your experience.
• 3.2. Communications: To communicate with you, respond to inquiries, and provide important updates.
• 3.3. Marketing: To send promotional materials and offers, but only with your consent.
• 3.4. Analytics: To analyze website usage, track trends, and measure the effectiveness of our services.
• 3.5. Compliance: To comply with legal obligations and protect our rights.

4. Disclosure of Your Information

We may share your information with:

• 4.1. Service Providers: Third-party service providers who assist us in delivering our services.
• 4.2. Legal Compliance: In response to legal requests or to protect our rights, privacy, safety, or property.

5. Your Choices

Your choices regarding your personal information:

• 5.1. Access and Correction: You may request access to, or correction of, your personal information held by us.
• 5.2. Marketing Preferences: You can opt out of receiving marketing communications from us at any time.
• 5.3. Cookies: You can manage cookies through your browser settings.

6. Data Security

Protecting the security of personal information is a priority for us. We employ reasonable and industry-standard measures to safeguard your data from unauthorized access, disclosure, alteration, or destruction. Here are some of the security practices we implement:

• 6.1. Encryption: We use encryption protocols (such as SSL/TLS) to secure data transmission between your device and our servers. This ensures that any data exchanged between you and our website remains confidential.
• 6.2. Access Control: We restrict access to your personal information to authorized personnel only. Our employees, contractors, and service providers are bound by confidentiality agreements and have access to your data on a need-to-know basis.
• 6.3. Data Backups: We regularly backup your data to prevent data loss due to unforeseen events, such as hardware failures or cyberattacks. These backups are securely stored and accessible only to authorized personnel.
• 6.4. Regular Security Audits: We conduct periodic security audits and assessments to identify and address potential vulnerabilities in our systems. This helps us stay proactive in protecting your information.
• 6.5. User Responsibility: We also encourage you to take steps to protect your own information. Ensure that you choose strong, unique passwords for your accounts with us, and do not share your login credentials with others. Be cautious when using public computers or networks, and always log out of your account after use.

While we take these security measures seriously, it’s important to note that no system can guarantee absolute security. In the event of a data breach or security incident, we will promptly take action to mitigate the impact and notify affected individuals as required by applicable laws.

7. Children’s Privacy

We recognize the importance of protecting the privacy of children online, and we do not knowingly collect personal information from children under the age of 13. Here’s how we address children’s privacy:

• 7.1. Age Verification: We may ask for the user’s date of birth during the registration process to ensure that they are at least 13 years old. If we discover that a user is under 13 and has provided us with personal information without parental consent, we will take immediate steps to delete that information from our records.
• 7.2. Parental Consent: If our services are intended for users under 13 and require the collection of personal information, we will seek parental consent in compliance with applicable laws. Parents or legal guardians have the right to review the information collected from their child and request its deletion.
• 7.3. Educational Content: We may provide educational content and services suitable for children, but we encourage parents or guardians to monitor their child’s online activities and set parental controls on devices.

Our commitment to children’s privacy is unwavering, and we aim to ensure that our services are safe and suitable for all users, including minors.

8. Changes to this Privacy Policy

We may update this Privacy Policy from time to time. The date of the latest revision will be indicated at the top. We encourage you to review this policy periodically for any future changes.

9. Contact Us

If you have any questions, concerns, or requests related to this Privacy Policy, please feel free to contact us at [email protected] with the subject “Privacy Policy” mentioned in your email.